Frequently Asked Questions
Where do you ship?
We currently ship to selected countries across Europe. Available shipping destinations and delivery options are shown at checkout.
Do you offer free shipping?
Yes. We offer free EU delivery on qualifying orders over €69, where available. Final shipping costs are displayed at checkout. qoxndh
How long does delivery take?
Delivery times vary depending on the destination, product availability and shipping method. You will receive tracking information once your order has been dispatched.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use the tracking link to follow the delivery status of your order.
Can I change or cancel my order?
If your order has not yet been processed or shipped, we may be able to make changes or cancel it. Please contact us as soon as possible with your order number.
What is your return policy?
We offer a 30-day return period for eligible items. Products should generally be returned unused, in their original condition and with the original packaging. qoxndh
How do I request a return?
Please contact our customer service team with your order number and the item you would like to return. We will provide you with the relevant return instructions.
When will I receive my refund?
After your returned item has been received and inspected, approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.
What if my item arrives damaged or faulty?
Please contact us as soon as possible and include your order number, a description of the issue and clear photos of the product and packaging. We will review the case and help arrange an appropriate solution.
What payment methods do you accept?
Available payment methods are shown during checkout. Payments are processed through secure checkout systems. Your homepage currently promotes secure payment as one of the store's core service features. qoxndh
Are the prices shown inclusive of VAT?
Applicable taxes and final order totals are shown during checkout based on the delivery destination and the information provided.
Can I order from a different European country?
If your country is available in the country/region selector and at checkout, you can place an order for delivery there. Product availability and shipping options may vary by market.
Why is a product unavailable in my country?
Some products may have market-specific availability, shipping restrictions or stock limitations. If a product cannot be delivered to your selected region, this will normally be indicated during checkout.
Are your products covered by a warranty?
Warranty coverage may vary depending on the product and manufacturer. If you experience a problem with a product, contact us with your order details so we can review the applicable support options.
How do I contact customer service?
Use the Contact Us page on our website and include your order number when your question relates to an existing order. Your site already links Contact Us in the Customer Service section of the footer. qoxndh
How can I find the right product?
You can browse by category, use the site search, view Best Sellers and New Arrivals, or explore our Guides & Inspiration section for product ideas and buying guidance.