Polityka zwrotu kosztów
RETURN & REFUND POLICY
Last updated: October 2026
This Return & Refund Policy applies to purchases made through qoxndh.shop and applies to customers in all countries to which we currently deliver.
Operator:
JT HANDEL ApS
Shop: qoxndh
CVR: 28130236
Arne Poulsens Vej 13
7100 Vejle
Denmark
Managing Director: Jens Thomsen
Email: duesingvitalia@gmail.com
Phone: +45 40 68 74 00
1. General
Nothing in this Policy limits mandatory consumer rights available under applicable law.
For consumers in the European Union and European Economic Area, mandatory consumer protection rights applicable to distance sales remain unaffected.
We distinguish between:
- statutory withdrawal rights; and
- our additional voluntary 30-day return policy.
2. Statutory 14-day withdrawal right
Consumers in the European Union and other jurisdictions where an equivalent mandatory right applies generally have the right to withdraw from an online purchase within 14 days, without giving a reason, unless a legal exception applies.
The period generally begins on the day on which the consumer, or a third party designated by the consumer other than the carrier, receives the goods.
Where multiple goods in one order are delivered separately, the withdrawal period generally begins when the last item is received.
3. Exercising the withdrawal right
To exercise the right of withdrawal, inform us clearly before the applicable withdrawal period expires.
Contact:
JT HANDEL ApS
qoxndh
Arne Poulsens Vej 13
7100 Vejle
Denmark
Email: duesingvitalia@gmail.com
Phone: +45 40 68 74 00
A clear statement by email is sufficient.
4. Inspection of goods
Consumers may inspect goods to the extent reasonably necessary to establish their nature, characteristics and functioning.
If goods are handled beyond what is reasonably necessary and their value is reduced, the consumer may be responsible for the resulting reduction in value where permitted by applicable law.
5. Returning goods
After notifying us of a withdrawal, goods must normally be returned without undue delay and, where the statutory EU withdrawal right applies, no later than 14 days after notification.
Please contact us before sending any return so that we can provide the appropriate return instructions and return address.
Do not send goods to an address not provided or confirmed by us for the relevant return.
Unless otherwise required by law:
- customers exercising an ordinary change-of-mind withdrawal may be responsible for direct return shipping costs;
- we will cover reasonable return shipping costs for confirmed defective, damaged, incorrect or otherwise non-conforming products.
6. Refunds following statutory withdrawal
Where a consumer validly exercises a statutory withdrawal right, we will refund payments as required by applicable law.
Where required by EU consumer law, this includes the cost of the least expensive standard delivery method offered for the order.
Any additional cost resulting from the customer's choice of a more expensive delivery method may not be refundable where permitted by law.
Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.
We do not charge a separate refund processing fee.
Where permitted by law, we may withhold reimbursement until we receive the goods or appropriate evidence that they have been returned.
7. Voluntary 30-day return policy
In addition to statutory rights, qoxndh offers a voluntary return period of up to 30 calendar days from receipt of the goods.
For a voluntary return after any statutory withdrawal period has expired:
- the product must not have been used beyond reasonable inspection;
- the product must remain in reasonable and resalable condition;
- accessories and included parts must be complete;
- original packaging should be included where reasonably possible;
- proof of purchase or order number must be provided.
This voluntary policy does not reduce statutory consumer rights.
8. Requesting a return
Before returning a product, contact:
Where possible, include:
- customer name;
- order number;
- delivery country;
- item concerned;
- reason for the request where relevant;
- photographs for damaged or defective products.
9. Damaged, defective or incorrect products
Please inspect goods after delivery and contact us if:
- an item is damaged;
- an item is defective;
- the wrong item was delivered;
- parts are missing;
- the item materially differs from the order.
Depending on the circumstances and applicable law, available remedies may include:
- repair;
- replacement;
- price reduction;
- refund.
10. Discounted products
Promotional or discounted products retain applicable statutory consumer rights.
A discounted price does not by itself remove any applicable withdrawal, warranty or conformity rights.
11. Exceptions
Certain goods may be exempt from withdrawal rights where a statutory exception applies, including for example:
- personalised goods;
- goods made to customer specifications;
- certain sealed hygiene products after the seal has been removed;
- other products excluded under applicable mandatory law.
12. Cancellation before dispatch
If you wish to cancel an order before it is shipped, contact us as soon as possible at:
We will try to stop processing where reasonably possible.
13. Exchanges
If you require another product or variant, contact us.
Depending on the circumstances, we may ask you to return the original product and place a new order.
14. Refund processing time
Once a refund is issued, the payment service provider or bank may require additional processing time before the amount appears in the customer's account.
15. Applicable consumer law
Customers in the EU or EEA are not deprived of mandatory consumer protection rights available under the law applicable to them.
For customers in Norway, mandatory Norwegian consumer protection rights remain unaffected where applicable.
16. Contact
JT HANDEL ApS
qoxndh
CVR: 28130236
Arne Poulsens Vej 13
7100 Vejle
Denmark
Email: duesingvitalia@gmail.com
Phone: +45 40 68 74 00